Refund and Return Policy
Refund / Return Policy
Effective Date: December 11, 2025
Thank you for shopping with Pretty Boutique Co. We take pride in offering carefully selected products fulfilled through trusted third-party suppliers, including CJ Dropshipping. Please review our refund policy below before making a purchase.
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Order Issues, Refunds & Replacements -
Because our items are shipped directly from our suppliers, we do not accept traditional returns. However, we are happy to assist with refunds or replacements in the following situations:
Eligible for Refund or Replacement
You may request a refund or replacement if:
* You received a damaged item
* You received the wrong item
* The item has a manufacturing defect
* Your order has not arrived within 60 days of shipment (excluding delays caused by customs, carrier issues, or incorrect address provideded
Requests must be submitted within 7 days of delivery for damaged, defective, or incorrect items.
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How to Request a Refund or Replacement -
To submit a request, please contact us at:
📧 support@prettyboutique.online
Include the following:
*Order number
*Clear photos or video showing the issue (required)
* Brief explanation of the problem
Once reviewed, we will notify you of approval or denial within 2–3 business days.
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Non-Refundable Items:
Refunds or replacements will not be issued for:
* Buyer’s remorse or change of mind
*Incorrect size, color, or style chosen by the customer
*Items marked final sale
*Orders confirmed as delivered by the carrier
*Issues reported after 7 days from delivery
* Orders affected by incorrect or incomplete shipping information provided by the customer
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Shipping & Delivery Disclaimer:
Pretty Boutique Co. partners with fulfillment centers. As a result:
* Shipping times may range from 10–60 business days
*Tracking updates may be delayed or limited
* Customs delays are outside of our control
By placing an order, you acknowledge and accept these delivery conditions.
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Refund Method & Processing Time:
Approved refunds are issued to the original payment method.
Refund processing may take 5–10 business days after approval
Shipping fees (if applicable) are non-refundable
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Cancellations:
Orders may be canceled only before processing begins.
Once an order has been processed or shipped, it cannot be canceled
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Chargebacks & Payment Disputes:
We encourage customers to contact us first to resolve any concerns. Filing a chargeback without contacting us may result in order documentation being submitted to the payment processor.
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Contact Information:
If you have questions regarding this policy, please contact us:
📧 Support@prettyboutique.online
🌐 PrettyBoutiqueCo.MyShopify.com
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Policy Acceptance
By purchasing from Pretty Boutique Co., you agree to this Refund & Return Policy in full.